Digital Music Pool

June 14, 2014

Suni
Who can join/subscribe to your service?
Mobile DJs, Club DJs, Radio DJs, Radio Stations, Bars, Clubs and Entertainers are eligible to join.
How long does it take for me to get started so I can start downloading after I join?
Your user name, password and instructions will be emailed to you after the account is setup.
It can take up to 12 Hours to get your account setup (usually sooner).
Please check your spam email if you do not receive it.
When is the record pool fee due?
The record pool fee is an automatic monthly payment (auto-pay) the date of the day you joined will be your auto payment date for the following month (every 30 days).
Are there any contracts?
There are no contracts but you cannot skip months. See our Monthly Agreement.
What happens if I pay late?
If you have not paid your monthly record pool dues then your account will not be accessible until you pay.
Are there late payment fee charges?
No, at this time there are no late fee charges.
I want to pre-pay for the year to save money, will my monthly recurring payment be stopped?
Yes, your monthly recurring payment will be stopped once paid for the year.
Are there refunds?
No. Sorry, there are no refunds. If you need any help on using They DJ Music then please email us or call for help on using They DJ Music.
 How do I download once I join?
You may download directly from our website.
Website Download – Login and click on download from record pool tab.
Do I have to rate each song before I download?
No. All songs are available for immediate download (no ratings).
Can I preview the MP3 music audio before I download?
Yes, you can preview the MP3 music audio before you download.
 Can I search the MP3 music audio to find a song? 
Yes, you can search the MP3 music audio to find a song.
 What is the quality of the MP3′s They DJ Music has? 
All MP3′s Are High Quality: MP3 320 kbps 44.100 kHz Constant bitrate (CBR).
Do you provide the clean music version? 
Yes we provide the clean / radio edit, super clean and we also have the explicit version.
How often do you add new releases?
We add new releases daily.
Can I transfer, burn and or copy the MP3 onto a CD or DVD?
Yes, you can transfer, burn and or copy the MP3 onto a CD or DVD as long as it is used by you only.
Do the MP3′s expire?
No, the MP3′s do not expire. The MP3′s are yours to keep. There is no expiration.
If I cancel my membership to the record pool do I get to keep the MP3 music I downloaded?
Yes, you get to keep the MP3 music that you downloaded.
Do you have Antivirus protection on the They DJ Music Server?
Yes – We use Norton – Antivirus Software With Spyware & Malware Protection – http://us.norton.com.

 

How do I pay They DJ Music monthly after I have joined?
Option 1. Manually: Pay Each Month On Your Own (payment is due on the 1st of each new month).

Option 2. Automatically: They DJ Music will set you up on an automatic payment subscription.
(this will deduct your payment from your credit / debit card – PayPal account automatically).

I have a DJ company with more than one DJ. Does each DJ need to have their own They DJ Music account?
They DJ Music is for each individual DJ, not per company. Each DJ must have their own They DJ Music account (no file sharing).

Will They DJ Music share my contact information?
We will not share your information – Any information you provide is for They DJ Music purposes only – Confidential.

How do I cancel my account?
Cancellation: You may cancel your membership at any time.
You must cancel your membership before it renews each month in order to avoid billing of the next month’s record pool membership fees (you must give us 2 days notice “48 hours” in advance to cancel).

Please email us to cancel your membership and automatic payment subscription. There are no refunds.

SECURE SHOPPING

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PAYPAL

We accept payments via paypal in our checkout. Paypal verified.

CUSTOMER SERVICES

800-357-1296
Monday - Friday
10:00am to 6:00pm EST